Cancun International Airport has a department that receives and monitors the items found in it. These items are usually returned to their owners. The security department that is responsible for this work is an independent entity, which has its own processes and policies. Due to the nature of this department, it has its own restrictions.

When items are not reported, some times others passenger find them and seize them.
In order to preserve all items are returned and avoid misunderstandings, Cancun Airport verifies that its staff is free of possessions at the entrance and exit of their work activities.

The security department is not responsible positions forgotten on the plane or at the airport

• The passenger baggage is handled only by staff of the airline and not by the staff of Cancun International Airport.
• It is noteworthy that only allowed to claim the owners of lost items and must be made in security offices this can be done directly at the Cancun airport or telephone.
• Do not send your complaint by e-mail, since it is not possible to give the right track.
• Communicate directly to the security office at 998 848 72 00.
• To give the best service, we ask in person to the offices of the airport or make a call to the office where you will perform a series of questions to confirm if they really are your belongings and thus corroborate the truth of the situation.
• Security office is open 24 hours a day, but will be served from 9:00 am to 5:00 pm daily.